Privacy Policy
Sevara AI (“Sevara,” “we,” “us”) respects your privacy. This policy describes what information we collect, how we use it, and the choices you have when you use our website, client portal, and AI voice services.
1. Information we collect
- Account and billing: name, business name, email, phone, payment details processed by our payment provider (Stripe).
- Call and lead data: caller phone numbers, call recordings, transcripts, summaries, outcomes, and SMS messages sent through your Sevara configuration.
- Portal usage: login activity, configuration changes (greeting, hours, FAQs), and usage metrics such as minutes consumed.
- Website: basic analytics, cookies, and information you submit through forms or chat widgets.
2. How we use information
- Provide, operate, and improve the Sevara service and client portal.
- Configure and run your AI voice agent on your behalf.
- Send service notifications (for example usage alerts, owner alerts where enabled, and account messages).
- Process payments and prevent fraud or abuse.
- Comply with legal obligations and enforce our Terms of Service.
3. Service providers
We use third-party providers to deliver the service, including voice AI infrastructure, telephony/SMS carriers, cloud hosting, email, and payment processing. These providers process data only as needed to perform services for us and are subject to their own privacy and security practices.
4. Call recordings and transcripts
Calls handled by your Sevara agent may be recorded and transcribed so you can review them in your portal. You are responsible for providing any legally required notice or consent to callers in your jurisdiction and industry.
5. Data retention
We retain account, call, and billing data for as long as your account is active and as needed for legal, security, and operational purposes. You may request deletion of certain data by contacting us; some records may be retained where required by law.
6. Security
We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is 100% secure.
7. Your choices
- Update portal configuration and account contact details in your client portal where available.
- Opt out of non-essential marketing emails by using unsubscribe links or contacting us.
- Request access, correction, or deletion of personal information by emailing us (subject to legal exceptions).
8. California and U.S. state privacy rights
Depending on where you live, you may have additional rights regarding access, deletion, or opting out of certain data uses. Contact us to exercise those rights. We do not sell personal information for money.
9. Children
Sevara is a business service and is not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.
11. Contact
Privacy questions: support@sevarai.com · (858) 567-0690 · San Diego, CA