Terms of Service
These Terms of Service (“Terms”) govern your use of Sevara AI (“Sevara,” “we,” “us”) voice agents, client portal, and related services. By signing up, paying for, or using Sevara, you agree to these Terms.
1. What Sevara provides
Sevara provides AI-powered call answering, lead capture, and a client portal where you can review calls, transcripts, and usage. Sevara is a software tool operated on your behalf — not a human receptionist, booking agent, or legal/medical advisor.
2. AI limitations
- AI may mishear callers, miss details, or respond incorrectly.
- Transcripts and call summaries are generated automatically and may contain errors.
- You are responsible for verifying important information (appointments, pricing, medical or legal details) before relying on it.
- Sevara does not guarantee that every call will be answered, recorded, or handled perfectly.
3. Appointments and scheduling
When Sevara identifies a possible appointment from a call, that classification is AI-estimated and may be inaccurate. It is not a confirmed booking in your calendar unless you separately verify it. Do not treat portal “appointment” labels as verified schedule entries without your own confirmation process.
4. Plans, included usage, and overage
- Each plan includes a monthly allowance of AI voice minutes and automated SMS messages (for example missed-call follow-ups and, on Growth, appointment confirmation texts) as shown at checkout, on our pricing page, and in your portal Billing tab.
- Starter currently includes 200 voice minutes and 400 automated SMS messages per month; Growth includes 500 voice minutes and 600 automated SMS messages (see pricing page). Allowances reset each calendar month.
- Website chatbot and contact-form channels are included per plan (see pricing page and your portal Billing tab). Starter includes 100 chatbot conversations and 300 form submissions per month; Growth includes 150 chatbot conversations and 400 form submissions. Allowances reset each calendar month. Overage is $0.05 per chatbot conversation and $0.04 per form submission after included usage, drawn from your credit pool like other channels.
- If you exceed an included allowance for a service on your account, overage is calculated at the rates shown on our pricing page and in your portal (currently $0.25/min voice on Starter and $0.20/min on Growth; $0.04 per automated SMS message; $0.05 per chatbot conversation; $0.04 per form submission, subject to change with notice).
- Each plan includes a monthly overage credit pool ($10 on Starter, $20 on Growth). Overage charges draw from that pool first. When the pool is exhausted, additional usage may trigger an auto-reload pack ($10 for 1,000 credits on paid plans) or a charge to your payment method on file, when billing is enabled.
- Usage is measured from activity on your Sevara-provisioned services (calls, automated SMS, website chatbot sessions, and contact form submissions).
- You authorize Sevara to charge your payment method on file for recurring subscription fees, language add-ons, and applicable usage overage when billing is enabled for your account.
5. Integrations
The Sevara client portal is included with every plan. Connections to external CRMs, calendars, or industry tools (for example HubSpot or ServiceTitan) may require a separate enterprise or custom integration agreement. Unless we confirm an integration in writing for your account, do not assume live two-way sync is available.
6. Acceptable use
You may not use Sevara for unlawful, fraudulent, or abusive purposes. You are responsible for obtaining any consents required for call recording or messaging in your jurisdiction and industry.
7. Healthcare and regulated data
If you use Sevara in a healthcare, dental, or other regulated context involving protected health information, additional agreements (including a Business Associate Agreement where required) and technical safeguards are necessary. Do not use standard Sevara terms alone for HIPAA-regulated workflows without a formal compliance review.
8. Limitation of liability
To the maximum extent permitted by law, Sevara is not liable for indirect, incidental, special, or consequential damages, or for lost revenue, lost appointments, or missed calls arising from AI errors, outages, or third-party provider failures. Our total liability for any claim relating to the service is limited to the fees you paid to Sevara in the three (3) months before the event giving rise to the claim.
9. Cancellation
You may cancel your subscription at any time. There is no minimum term or long-term contract. When you cancel, service continues through the end of your current paid billing period unless otherwise stated at checkout.
Language and other monthly add-ons may be removed from your account through the Billing tab. Removed add-ons stay active through the end of your current billing period and are not charged on renewal.
10. Changes
We may update these Terms. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance.
11. Contact
Questions: support@sevarai.com · (858) 567-0690 · San Diego, CA